Everything you need to know, all in one place.
Frequently Asked Questions
Device compatibility?
NØVATAG is compatible with both Apple's Find My app and Android Hub.
You just need to connect it to the app as a new device – then you're ready to track your belongings.
Note: Make sure to select the correct NØVATAG version (iOS / Android) for your phone.
How does the magnetic case work?
You can attach it instantly to any metal surface – strong, secure, and discreet.
Is it water-resistant?
Yes, it is designed to withstand splashes and light rain (IPX6)
What is the battery life?
Up to 12 months, depending on use. The CR2032 battery is easy to replace.
How long does the delivery take?
Orders are processed within 24 hours and usually delivered within 5-7 business days.
Can I track my order?
Yes, you will receive a tracking link as soon as your order has been shipped. You just need to click on "Track my order" to see exactly where your package is.
What if I am not satisfied?
You are covered by our 30-day money-back guarantee – no stress, no hassle.
My package went missing – what now?
If you have added insurance for a lost package, we will fully replace or refund your order.
Do I need a subscription?
No — NØVATAG uses Apple's and Android's Find app for free, with no hidden fees.
Can I use multiple trackers at the same time?
Yes, you can pair multiple NØVATAGs with the same phone.
